Question 1

Is my credit card information secure?

Accepted Answer

Absolutely. We do not store or charge your credit card in our system, it is passed securely to your hotel to guarantee your reservation. One the booking is complete we can identify only the last four digits of your card in order to properly be able to answer questions for you relative to your booking. We do not sell your personal data - ever.

Question 2

How do I book more than one room?

Accepted Answer

If you need between 2-9 rooms you can book instantly on our platform. To book all room on one booking, the rooms should be the same room/rate type. You may revisit to book additional rooms up to 9 under one name/credit card. Once booked, you can make changes to the reservations directly with the hotel to update names and payment method. If you need assistance or have questions, please contact live chat on the booking page.

Question 3

Can I get connecting rooms?

Accepted Answer

Please indicate your need for connecting rooms in the 'requests' field. Many hotels offer connecting rooms, and will usually accommodate that request at check-in. Connecting rooms cannot be 'guaranteed' at the time of booking as there may be guests that overstay or other factors that prevent hotel from accommodating the request. Be sure to remind the front desk at check-in that you want connecting rooms.

Question 4

Can I get the hotel's reward points for my stay?

Accepted Answer

Typically all our rates are eligible, however this can vary by brand and location. Some hotels even offer double points and that is indicated in our booking system. Each hotel company dictate what rates will generate points for you in their program. Most of the rates we offer do allow you to accrue points - just verify at check-in with the front desk and be sure your rewards number is connected to your reservation record.

Question 5

I am booking several rooms, can I put them all on one credit card?

Accepted Answer

Yes. Unless you will be arriving with the other guests and have the card present, most hotels require you to complete a credit card authorization form in advance. You can then specify how they should process the payment for all or part of your guest stays. Be sure to specify it if you are paying room and tax only, or all charges (which would include incidentals such as room service, parking etc.). If you are not covering all charges, your guests will still need to present a credit or debit card at check in to cover those incidental charges. Once you book with us, please contact your hotel directly to make these payment arrangements.

Question 6

Is this the best rate you have?

Accepted Answer

Our hotel rates are the best publicly available rates, and we do negotiate directly with hotels  to offer exclusive discounted rates found only here. We typically offer AAA, CAA and AARP or senior discounts. If those rates aren't displayed, it's usually becaus our other rates are better than those discount programs.

Question 7

What are the taxes and additional charges?

Accepted Answer

For some events, there is a minimal non-refundable booking fee charged at the time of booking. This fee covers the reservations processing through our technology partners. Your credit card is the guarantee method on the booking, and may be charged by the hotel depending on the deposit and cancellation policies noted at the time of booking. Your final booking page shows the nightly rate as well as estimated state and local taxes and any service fees that may be charged by the hotel.

Question 8

How do I make changes or cancel a reservation?

Accepted Answer

Your email confirmation has a link that will allow you to instantly cancel. If you have booked with one of the major hotel brands, you can typically access your reservation directly through their website. You can also contact your hotel by phone (contact the hotel front desk, instead of central reservations toll free number) to make changes or cancel - just give them the confirmation number from your original email. The booking code in the email is only for reference with us and isn't used by your hotel so please use the confirmation number when contacting your hotel.

Question 9

When is my credit card charged?

Accepted Answer

We may charge a small service fee at the time of booking, and this will show as 'Stayker' on your card statement. We do not charge your card for your hotel stay. The credi card information is securely passed on to the hotel to be used as guarantee for your reservation. That typically means nothing is charged until you arrive at the hotel where they will swipe your card (contactless check in is offered in many hotel apps). EXCEPTIONS: some hotels will authorize the card prior to check-in, particularly in high-demand events. Also,  if you book a full or partial prepay rate (this is shown at the time of booking) and this would then entitle the hotel to charge the card on file based on those terms specified at the time of booking.

FAQ: Reservations